Verint Systems Inc
User Research & Design | SaaS | Healthcare
24
%
Growth in AI-related annual recurring revenue contributed to
25
%
Reduction in user onboarding time through interface improvements and streamlined navigation
40
%
Increase in system efficiency after redesigning internal tools based on usability research and workflow analysis
Problem
Imagine being a solution consultant at Verint, ready to connect B2B companies with solutions that can transform their business. But reaching the right decision-makers at the right time often feels scattered and inconsistent — making it hard to maximize your impact.
Solution
Now, imagine having access to powerful data insights that show where demand is growing, which industries are primed to buy, and what messaging truly resonates. You can track every interaction, follow up quickly, and personalize your outreach — all from one streamlined platform. With this data-driven approach, your outreach becomes precise and impactful. You connect with a larger audience, close deals more confidently, and help Verint grow smarter — one strategic connection at a time.
How I used Figma, WordPress, and Microsoft Teams to create user flows and conduct extensive user research — helping solution consultants use internal products more effectively at Verint.
I mapped out clear user flows in Figma and WordPress to visualize how solution consultants interacted with internal tools during their day-to-day tasks. To deeply understand their real pain points, I used Microsoft Teams to conduct extensive user research — running interviews, gathering feedback, and analyzing how they navigated systems and accessed resources.
By combining visual flows with direct insights, I identified gaps and areas for improvement, then iterated designs to better support their workflows. Resulting in streamlined, consultant-friendly tools that reduce friction, boost efficiency, and help Verint’s teams connect with B2B clients more confidently and effectively.
4.3
Average score of SC's, who felt confident on the value propositions of the systems tested
4
Average score of SC's, felt confident in the key differences between the Essentials and Enterprise versions/offers
4
Average score of SC's, felt confident are you demoing Project X8 to prospective customer based on their knowledge and training
20% increase in efficiency related to search/training after implementing:
- In-app training tooltips
- Research lead to redesigned search with more filters and predictive text
- Lead to training being more actionable through practice diagrams, leading to enhanced operations, creating more proficient revenue streams
User Productivity
- 15% faster task completion (measured via time-on-task analytics) due to streamlined data retrieval.
Competitive Edge:
- Differentiated the platform by addressing niche pain points that drive sales and thus revenue
Cost Savings:
- Reduced training overhead by integrating more intuitive guidance into the UI
Bucky Buckwalter
Hi! I'm an Innovative Product Design & User Experience Designer with 5+ years of experience in developing intuitive interfaces and conducting quantitative research with a focus in B2B and B2C Markets.
I help companies identify and act on meaningful trends to yield larger profits and am responsible for increasing user engagement by 30%, and improving system usability scores by over 40% through targeted design enhancements and data-driven strategies.