Increasing Productivity Through Smart AI and UX Design to Drive a 40% Increase in Internal System Efficiency
Verint Systems Inc
Is an international company focusing on Software as a Service in B2B markets, providing AI Bots to assist users across a variety of fields and practices. They are known for being a leader within the AI space for their innovation and consistency
24
%
Growth in AI-related annual recurring revenue contributed to
25
%
Reduction in user onboarding time through interface improvements and streamlined navigation
40
%
Increase in system efficiency after redesigning internal tools based on usability research and workflow analysis
Solution Consultants
Imagine being a solution consultant at Verint, ready to connect B2B companies with solutions that can transform their business. But reaching the right decision-makers at the right time often feels scattered and inconsistent — making it hard to maximize your impact.
Now, imagine having access to powerful data insights that show where demand is growing, which industries are primed to buy, and what messaging truly resonates. You can track every interaction, follow up quickly, and personalize your outreach — all from one streamlined platform. With this data-driven approach, your outreach becomes precise and impactful. You connect with a larger audience, close deals more confidently, and help Verint grow smarter — one strategic connection at a time.
How I used Figma, WordPress, and Microsoft Teams to create user flows and conduct extensive user research — helping solution consultants use internal products more effectively at Verint.
I mapped out clear user flows in Figma and WordPress to visualize how solution consultants interacted with internal tools during their day-to-day tasks. To deeply understand their real pain points, I used Microsoft Teams to conduct extensive user research — running interviews, gathering feedback, and analyzing how they navigated systems and accessed resources.
By combining visual flows with direct insights, I identified gaps and areas for improvement, then iterated designs to better support their workflows. Resulting in streamlined, consultant-friendly tools that reduce friction, boost efficiency, and help Verint’s teams connect with B2B clients more confidently and effectively.
Challenge:
While designing for an AI-driven healthcare solution, I faced a steep learning curve around complex medical terminology and compliance requirements—risking delays in design accuracy and usability
Strategic Approach:
Instead of jumping into visuals, I mapped out a knowledge acquisition plan and engaged directly with healthcare SMEs to clarify user needs, terminology, and constraints. I also built a shared glossary to align the cross-functional team.
In parallel, I developed and tested multiple low-fidelity design iterations with both clinical and non-clinical users. This allowed me to validate usability, reduce cognitive load, and ensure accessibility within regulatory guidelines
Resolution:
By strategically onboarding into the healthcare domain and applying a research-driven, iterative process, I delivered a user-centered solution that minimized friction, accelerated timelines, and aligned with both business and compliance goals
4.3
Average score of SC's, who felt confident on the value propositions of the systems tested
4
Average score of SC's, felt confident in the key differences between the Essentials and Enterprise versions/offers
4
Average score of SC's, felt confident are you demoing Project X8 to prospective customer based on their knowledge and training
20% increase in efficiency related to search/training after implementing:
- In-app training tooltips
- Research lead to redesigned search with more filters and predictive text
- Lead to training being more actionable through practice diagrams, leading to enhanced operations, creating more proficient revenue streams
User Productivity
- 15% faster task completion (measured via time-on-task analytics) due to streamlined data retrieval.
Competitive Edge:
- Differentiated the platform by addressing niche pain points that drive sales and thus revenue
Cost Savings:
- Reduced training overhead by integrating more intuitive guidance into the UI
