Verint Systems Inc

User Research & Design | SaaS | Healthcare

See The Journey
Here
Overview

October 6, 2024

Intuitive, practical, innovative applications and research in practice. Over the Summer of 2024, I had the privilege of working at Verint as their Demo Design Intern. During my time, I created internal demos for upcoming products using Figma. Additionally, I conducted extensive user research making designs to ensure quality and meet the needs of users!

User Research
Problem & Solution

Problem

How can I use qualitative research to enhance already exisiting systems at Verint?

Solution

By running user test with applicable faculty and staff, then find trends in the data!

Development
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Apps
in Action

User Impact

12

User interviews conducted via Zoom, providing insights that directly shaped system redesigns

25

Percent reduction in user onboarding time through interface improvements and streamlined navigation

40

Percent increase in system efficiency after redesigning internal tools based on usability research and workflow analysis.

Data

Driven

Impacts

Plan

Craft prototypes for Verint Demos

Create dynamic questionaire and meeting schedule for interviews

Research best knowledge management practices for AI

Design

Gain peer feedback on prototypes

Finalize questionaire and scheduling

Input and manage knowledge articles in Verint's complex AI systems

Iterate

Upgrade prototypes to mockups with dynamic interactions

Conduct interviews over Zoom, find patterns and structural solutions

Meet with experienced personel to gain feedback on implementation of knowledge management

Completion

Transfer designs of to Wordpress

Presented finding to head of IT, gained praise and further insights

Create an internal convention system for consistency among articles managed

Experience & Process

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Deliverables Overview

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Meet The Team

Bucky Buckwalter

User Experience & Visual Designer
Passionate UX Designer & Researcher

Hi! I'm an Innovative Product Design & User Experience Designer with 5+ years of experience in developing intuitive interfaces and conducting quantitative research with a focus in B2B and B2C Markets.

I help companies identify and act on meaningful trends to yield larger profits and am responsible for increasing user engagement by 30%, and improving system usability scores by over 40% through targeted design enhancements and data-driven strategies.

We've got the More in store

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I reimagined the cover art for Spider-Man 2, focusing on bold typography, cinematic composition, and high-impact visuals to capture the game's intensity. Using Adobe Illustrator and Photoshop, I created a design that balances movement and storytelling, emphasizing the hero’s duality and the high-stakes narrative.
Bucky Buckwalter 2025